Responsible Gaming

We take responsible play seriously and want all accounts to stay safe and under control. This page explains our approach to safer gambling, the practical tools available in your account, signs that play may be becoming a problem, and where to get help. Read these notes, set limits that fit your budget, and use time-outs or self-exclusion when needed. Kingdom supports responsible choices and offers clear options so customers can manage activity without delay.

Kingdom Responsible Gambling

Kingdom Responsible Gambling means clear options, straightforward tools, and accessible support. Controls are available from your account dashboard. Policies are applied consistently and fairly for all customers.

Player protection principles

Protection is based on prevention and swift action. Age checks, identity verification where required, and account controls reduce risk. We limit access where rules or account status require intervention.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in account settings. Loss limits can also be applied to cap the total amount at risk over a chosen period. Limits are immediate once confirmed.

Time-outs and cooling-off

Use short time-outs to pause play for a set number of days. Cooling-off periods prevent logins or deposits while active and are reversible only after the selected period ends.

Self-exclusion

Self-exclusion blocks access for longer terms. Requests are handled promptly and prevent logins, deposits and marketing contact for the duration chosen. Contact support to start the process.

Recognising signs of problematic behaviour

Look for repeated chasing of losses, betting beyond your budget, using credit to gamble, neglecting responsibilities, sleep or work disruption, and nervous or secretive behaviour around play. Sudden large deposits or frequent reloads are further indicators.

Guidance for staying in control

Create a personal budget and stick to pre-set limits. Use voluntary breaks, set time reminders, and avoid gambling when stressed or under the influence. Share account access or ask a trusted person to help if you feel control slipping.

Access to professional help and support organisations

If gambling causes harm, seek professional help promptly. Local helplines and national services such as Gamblers Anonymous and government support lines provide counselling and practical assistance. If you are in New Zealand, consider contacting local problem-gambling services for immediate advice.

How to contact support

Live chat and email support can help with setting limits, starting self-exclusion, or answering questions about the tools available. For urgent safety concerns, use the account controls first and then contact support for follow-up.